TERMS & CONDITIONS

TERMS AND CONDITIONS OF USE

Last updated: August 16, 2026

Welcome to R’Lora, an online store operated by VibeStoreyou.

These Terms and Conditions govern access to and use of our online store, as well as the purchase of products made available through our website.

By browsing the website, creating an account, or making a purchase, the customer declares that they have read, understood, and accepted these Terms and Conditions.

1. Store identification

The R’Lora store is operated by:

Company name: VibeStoreyou
Email: vibestore01@gmail.com

2. Products

R’Lora sells products related to health, beauty, personal care, aesthetics, wellness, and items intended for personal care and daily routines.

The images displayed on the website are intended to illustrate the products. There may be slight differences in color, packaging, finish, size, or presentation compared to the images shown online.

Product characteristics and information are provided according to the details supplied by the respective manufacturers and suppliers.

3. Health and beauty products

The products sold by R’Lora are intended exclusively for the purposes indicated by the manufacturer.

The customer must carefully read the instructions for use, composition, warnings, and recommendations before using any product.

Cosmetic and personal care products should not be considered substitutes for medical diagnosis, treatment, or advice.

In case of doubt regarding the use of any product, we recommend consulting a qualified professional.

4. Prices

Product prices are displayed on the website at the time of purchase.

R’Lora reserves the right to change prices, promotions, and commercial conditions at any time.

Price changes will not affect orders that have already been properly confirmed and paid, except in cases of obvious error or other legally provided circumstances.

Any shipping costs will be shown to the customer before completing the purchase.

5. Orders

To place an order, the customer must provide true, complete, and up-to-date information.

After completing a purchase, a confirmation will be sent to the email address provided by the customer.

R’Lora reserves the right to cancel an order in exceptional situations, including:

• product unavailability;

• obvious pricing or description errors;

• technical issues;

• suspected fraud;

• inability to deliver.

If an order is canceled after payment has been made, the corresponding amount will be refunded in accordance with applicable law.

6. Payments

Payments may be made using the methods available at the time of purchase.

An order will only be processed after payment confirmation.

When payment is made through an external platform, payment data may be processed directly by that platform in accordance with its privacy and security policies.

7. Shipping and delivery

Delivery times shown on the website are estimates and may vary depending on destination, product availability, carrier, customs procedures, and other external factors.

R’Lora will endeavor to inform the customer of any delays it becomes aware of.

The customer is responsible for providing a correct and complete delivery address.

R’Lora cannot be held responsible for delays or delivery failures caused by incorrect or incomplete information provided by the customer.

8. Right of withdrawal and returns

Where provided by applicable law, the consumer may exercise the right of withdrawal within the legal period.

To request a return, the customer must contact:

vibestore01@gmail.com

The request should include, whenever possible, the order number and the products to be returned.

Certain products may be subject to exceptions to the right of withdrawal, particularly sealed goods that are not suitable for return for health protection or hygiene reasons once opened after delivery, in accordance with applicable law.

9. Defective, damaged, or incorrect products

If the customer receives a defective, damaged, or incorrect product, they must contact R’Lora at:

vibestore01@gmail.com

The customer must provide the order number and, when requested, may need to send photos or other information required to assess the situation.

After review, R’Lora will take the legally applicable measures, which may include replacement, repair, price reduction, or refund, depending on the case.

10. Refunds

When the customer is entitled to a refund, it will be issued using the same payment method used for the purchase, unless otherwise agreed or technically impossible.

The time required to receive the refund may depend on the payment method and the financial institution involved.

11. Product usage

The customer must use the products strictly in accordance with the manufacturer’s instructions and recommendations.

Before using any product, the customer must check the composition, warnings, contraindications, and instructions provided on the packaging or documentation.

R’Lora is not responsible for improper use or use different from the manufacturer’s intended purpose, without prejudice to consumer rights that cannot be legally excluded.

12. Website content

All content available on the R’Lora website, including texts, images, photographs, logos, graphics, visual elements, and other materials, belongs to R’Lora, VibeStoreyou, or their respective rights holders.

Reproduction, distribution, modification, or commercial use of such content without prior authorization is prohibited.

13. Intellectual property

The R’Lora brand, name, logo, visual identity, content, and other elements associated with the store may not be copied, reproduced, or used commercially by third parties without authorization.

14. Links to third-party websites

The R’Lora website may contain links or references to third-party websites and services.

R’Lora does not necessarily control these websites and is not responsible for their content, operation, policies, or practices.

15. Privacy and data protection

Personal data provided by customers will be processed in accordance with applicable data protection laws.

Data may be used to:

• process orders;

• process payments;

• arrange deliveries;

• provide customer support;

• send order-related communications;

• comply with legal obligations.

For detailed information on personal data processing, the customer should consult the R’Lora Privacy Policy.

16. Cookies

The R’Lora website may use cookies and similar technologies to ensure platform functionality, improve user experience, analyze website usage, and, where applicable, provide personalized content.

Information about cookie usage will be provided in the respective Cookie Policy.

17. Changes to Terms and Conditions

R’Lora may update these Terms and Conditions whenever necessary, particularly due to legal, commercial, or operational changes.

The version published on the website shall be considered the current version from its respective update date.

18. Customer service

For questions, complaints, returns, or order-related issues, the customer may contact R’Lora at:

Email: vibestore01@gmail.com

19. Applicable law

These Terms and Conditions shall be interpreted in accordance with the laws applicable in the jurisdiction where VibeStoreyou is legally established, without prejudice to mandatory consumer rights under applicable law.

20. Dispute resolution

In the event of a dispute related to a purchase, we recommend that the customer first contact R’Lora at:

vibestore01@gmail.com

R’Lora will seek to find an appropriate solution to the issue presented.

Where applicable, the consumer may use alternative dispute resolution mechanisms and competent consumer protection authorities.

21. Acceptance of Terms

By using the R’Lora website and completing a purchase, the customer confirms that they have read these Terms and Conditions and accept the conditions applicable to the use of the store and the purchase of products.

 

R’Lora
Operated by VibeStoreyou
Email: vibestore01@gmail.com